Shipping & returns

CANCELLATION Should you need to cancel your order, the full amount will be refunded less a $25 administrative fee, ONLY IF notice is received by Flowers of Sydney 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered. RETURNS AND REFUNDS sales@flowersofsydney.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you email our customer service department on sales@flowersofsydney.com one of our team members will assist with your queries or concerns you may have in relation to your purchase/delivery. A number of resolutions may be available to you and are subject to your particular situation. Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases. Refunds are made at the discretion of Flowers of Sydney SHIPPING / DELIVERY Flowers of Sydney uses trusted internal & external reputable courier companies to deliver physical goods. Orders will not be dispatched until full payment is received and flowersofsydney.com is satisfied with the integrity of the order. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, Flowers of Sydney will not refund any payment. If you wish to send the order again it will be at full expense. Delivery times may vary depending on the delivery company chosen. flowersofsydney.com is not responsible for goods that are either damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of flowersofsydney.com In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid. Normal delivery hours for Flowers of Sydney are between 9am and 8pm Mon-Sun. Flowers of Sydney offers same & next day delivery for (specified at checkout) orders submitted before 4pm AEST Monday to Friday, and by 7 am AEST Saturdays. Flowers of Sydney cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee. As Flowers of Sydney is closed on public holidays, we will deliver your gift on the next available business day. Prices of goods and services and delivery and other charges displayed on the Flowers of Sydney website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. All prices quoted are inclusive of GST and all prices are quoted in Australian dollars. Flowers/plants are seasonal and subject to availability on the day of delivery. Gift items are subject to availability on the day of delivery. vases are subject to availability on the day and may be substituted. Products/colours/vases may vary subject availability.